At LaRouge, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) for a refund or exchange subject to the terms outlined in this Return and Cancellation Policy.
Returns
You may return eligible item(s) within [insert number] days of purchase for a refund or exchange. To be eligible for a return, the item(s) must be unused, in their original condition, and in the original packaging. Returns that do not meet these criteria may be subject to a restocking fee or may not be accepted.
To initiate a return, please contact our customer service team at [email address] to request a return authorization (RA) number. Once you receive your RA number, please securely package the item(s) and include the RA number on the package. You are responsible for the cost of return shipping unless the return is due to an error on our part.
Once we receive and inspect the returned item(s), we will process your refund or exchange within [insert number] business days. Refunds will be issued to the original form of payment. Please note that shipping charges are non-refundable.
Cancellations
You may cancel your order for a full refund if it has not yet been shipped. To cancel an order, please contact our customer service team as soon as possible at [email address]. Once an order has been shipped, it cannot be cancelled, but you may still initiate a return in accordance with our Return Policy.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to process your request.
Final Sale Items
Certain items may be designated as final sale and are not eligible for return or exchange. These items will be clearly marked as such on the product page.
Contact Us
If you have any questions or concerns about our Return and Cancellation Policy, please contact us at [email address] or through our website.
